Responsible Gaming at meritbet

At meritbet, responsible gaming is not a checkbox — it is a core part of how we operate. We are proud to serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. With that reach comes a responsibility we take seriously: ensuring that every player on our platform can engage with cricket betting, live casino games, slots, and crash games in a way that is safe, informed, and genuinely enjoyable.

Gambling, by its nature, involves financial risk. The outcomes of games — whether it is a BPL cricket match, a Pragmatic Play slot, or a live baccarat table — are governed by chance. No betting strategy guarantees a win, and no player should ever wager money they cannot afford to lose. meritbet is transparent about this reality and actively supports players in maintaining healthy habits around gambling.

Our responsible gaming framework covers three broad areas: prevention (ensuring players are informed before problems arise), intervention (providing tools for players who feel their gambling is becoming problematic), and support (connecting players with help resources when they need them). Each section below addresses one or more of these areas in practical, actionable terms.

We encourage all players to read this page in full when they first register on meritbet, and to revisit it periodically. Setting personal limits from day one — even when you feel fully in control — is one of the most effective habits a responsible player can build.

meritbet operates exclusively for adults aged 18 years and above. This is a non-negotiable requirement that applies to every player regardless of location, payment method, or referral source. We enforce this rule through a combination of registration controls, identity verification (KYC), and ongoing account monitoring.

During the account registration process, all players are required to confirm that they are 18 or older and to provide accurate date-of-birth information. meritbet reserves the right to request identity documents — including a National ID card, passport, or birth certificate — at any stage to verify a player's age. If a player is found to be under 18, their account will be immediately suspended, all winnings will be forfeited, and any deposits will be refunded in accordance with our Terms and Conditions.

Protecting minors from accessing online gambling is a shared responsibility. If you share a device or internet connection with individuals under the age of 18, we strongly recommend the following measures:

• Never save your meritbet login credentials on a shared device.
• Log out of your account after every session when using a shared device or browser.
• Use device-level parental controls to restrict access to gambling websites for underage users.
• Consider installing third-party parental control software such as Net Nanny, Qustodio, or similar tools available for Android and iOS devices commonly used in Bangladesh.
• Store payment method credentials (bKash PIN, Nagad PIN, bank OTPs) securely and separately from your meritbet account details.

Self-exclusion is one of the most powerful tools available to any player who feels that their gambling is becoming difficult to control. meritbet makes this option straightforward, immediate, and fully supported. When you activate self-exclusion, your account is suspended and you will be unable to log in, deposit, place bets, or receive promotional communications for the duration of the exclusion period you select.

Self-exclusion periods available on meritbet include:

• 30-day cooling-off period: A short break recommended for players who feel they need to step back and reassess their gambling habits.
• 90-day exclusion: A medium-term option for players experiencing more significant concerns about their gambling behaviour.
• 6-month exclusion: A longer break suitable for players who want extended distance from the platform.
• 12-month exclusion: A year-long period of full account suspension.
• Permanent exclusion: Irreversible account closure for players who decide they no longer wish to gamble online. This decision will not be reversed upon request.

To activate self-exclusion, follow the steps below:

Setting a personal deposit limit is one of the simplest and most effective ways to keep your gambling within a budget you are comfortable with. meritbet allows you to set limits on how much you deposit in Bangladeshi Taka (BDT) over a defined period — daily, weekly, or monthly. Once your limit is reached, the platform will automatically decline any further deposit attempts until the limit period resets or you adjust your settings.

How deposit limits work at meritbet:

• Daily limit: Sets a maximum BDT deposit amount within any rolling 24-hour period.
• Weekly limit: Caps your total deposits over any rolling 7-day window.
• Monthly limit: Controls the total amount you can deposit in any 30-day period.

You can set or update deposit limits at any time from your meritbet account dashboard under the Responsible Gaming section. Increases to your limit take effect after a mandatory 24-hour cooling-off period, giving you time to reconsider. Reductions to your limit take effect immediately — you can always make your limits more restrictive without delay.

Deposit limits apply to all payment methods accepted on meritbet, including bKash, Nagad, Rocket, Upay, DBBL, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other supported Bangladeshi payment channels. The limit is account-wide — it cannot be circumvented by switching between payment methods.

The time-out feature is designed for players who want a shorter, temporary break from gambling without committing to a full self-exclusion period. A time-out suspends your account for a brief, predefined period during which you cannot log in, deposit, or place bets. Unlike self-exclusion, a time-out has a fixed end date after which your account automatically reactivates.

Available time-out durations on meritbet include:

• 24-hour time-out: Ideal after a particularly long or emotionally charged session — a reset to return with a clear head.
• 7-day time-out: A week-long break that gives you space to reflect on your recent gambling activity.
• 30-day time-out: A month-long pause for players who want a more substantial reset without pursuing permanent self-exclusion.

Session time alerts are a complementary feature. You can configure meritbet to send you an on-screen notification after you have been logged in and actively playing for a set period — for example, after 60 minutes or 120 minutes of continuous play. This reminder encourages you to take a natural break and helps prevent the kind of extended, fatigued play sessions that can lead to poor decision-making.

Reality check prompts, which appear periodically during active game sessions to display your net session result (your total deposits versus total withdrawals during the current session), are also available. These prompts are a factual, non-judgmental way of keeping you connected to the financial reality of your current session. You can configure the frequency of these prompts — or disable them — from your account settings.

Problem gambling can develop gradually and is often difficult to recognise from the inside. meritbet encourages all players to periodically check in with themselves about their gambling habits. The following are recognised warning signs that gambling may be becoming harmful. If several of these apply to you — or to someone you know — it is time to seek help.

Recognising these signs early gives you the best chance of taking corrective action before gambling causes serious harm. If you identify with any of the above, we urge you to use the self-exclusion or time-out tools on meritbet and to reach out to a support organisation. You do not need to be in a crisis to ask for help — speaking to someone early is always the right decision.

The questions below are adapted from widely used responsible gambling self-assessment frameworks. Answer them honestly and privately. If you answer "yes" to three or more of these questions, we strongly recommend using one of the tools above or contacting our support team.

meritbet is committed to connecting players who need support with appropriate resources. If you feel that your gambling has become a problem, or if someone you care about is struggling, the following options are available:

• meritbet Live Chat Support: Our 24/7 support team is your first point of contact for activating self-exclusion, setting limits, or discussing concerns about your account. Access live chat directly on the meritbet platform at any time. Support is provided in English and is available around the clock (BST, UTC+6).
• Email Support: Write to our team at support@meritbet (plain text — not a link) for non-urgent responsible gaming requests, including requests for account history reviews, limit adjustments, or account closure.
• Kaan Pete Roi (Bangladesh): A mental health and emotional support helpline based in Bangladesh, providing confidential support for individuals experiencing distress, including gambling-related stress. Available to callers across Dhaka, Chittagong, Sylhet, and other regions.
• Gamblers Anonymous principles: The 12-step recovery framework used by Gamblers Anonymous groups worldwide has helped millions of people recover from problem gambling. Peer support groups operating on these principles are active in major Bangladeshi cities.
• National Mental Health Helpline: Bangladesh's national mental health helpline (Kaan Pete Roi: 01779-554391) provides confidential support. Display this number where you can see it if you feel you may need it.
• Family and friends: Speaking openly with a trusted family member or friend about your gambling habits is often the most immediately accessible form of support. You do not need to face this alone.

meritbet will never pressure a player who requests self-exclusion or support to continue gambling. Our team is trained to handle responsible gaming requests with empathy, discretion, and zero judgment. The goal is your long-term wellbeing — not your short-term activity on the platform.